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Store Policy

Customer Care

At ARDU Studios, your satisfaction is our top priority. We are committed to providing you with the best service possible, from the moment you place your order to the moment you receive your mobile case. Our dedicated customer care team is here to assist you with any questions, concerns, or issues you may have.

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How to Contact Us:

  • Email: Reach us at info@ardustudios.com for any inquiries, whether it's about your order, product details, or our services.

  • Phone: You can also call us for direct support.

Our Promise:

  • Quick Responses: We strive to respond to all customer inquiries within 24 hours.

  • Hassle-Free Returns: If you're not completely satisfied with your purchase, we offer easy returns and exchanges within 14 days of delivery.

  • Order Tracking: Once your order is shipped, you'll receive a tracking number to monitor its progress.

 

We value your feedback and are always here to help you with anything you need. Your experience with us should be as smooth and enjoyable as possible, and we're committed to ensuring that every customer feels supported and valued.

Terms & Conditions

By accessing or using our website and our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

  1. Acceptance of Terms

    • By using our Site and services, you agree to these Terms, our Privacy Policy, and any other policies or guidelines we may post. If you do not agree, you must not use our Site or services.

  2. Changes to Terms

    • We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Site and services after changes are posted constitutes your acceptance of the new Terms.

  3. Eligibility

    • You must be at least 18 years old to use our Site and services. By using our Site, you represent and warrant that you meet this age requirement.

  4. Account Responsibilities

    • You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

  5. Use of Services

    • You agree to use our services only for lawful purposes and in accordance with these Terms. You may not use our services in any way that violates any applicable laws or regulations.

  6. Intellectual Property

    • All content on our Site, including text, graphics, logos, and software, is the property of ARDU or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

  7. User Conduct

    • You agree not to:

      • Post or transmit any unlawful, harmful, or offensive content.

      • Engage in any activity that disrupts or interferes with our Site or services.

      • Impersonate any person or entity or misrepresent your affiliation with any person or entity.

  8. Third-Party Links

    • Our Site may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of use of such third parties. Your use of third-party sites is at your own risk.

  9. Limitation of Liability

    • To the fullest extent permitted by law, ARDU Studios shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Site or services.

  10. Indemnification

    • You agree to indemnify and hold harmless ARDU Studios, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of our Site or services or any violation of these Terms.

  11. Termination

    • We may terminate or suspend your access to our Site and services at our sole discretion, without notice, for any reason, including if we believe you have violated these Terms.

  12. Contact Information

    • If you have any questions or concerns about these Terms, please contact us at:

  13. Severability

    • If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

  14. Entire Agreement

    • These Terms constitute the entire agreement between you and ARDU Studios regarding your use of our Site and services and supersede all prior agreements and understandings.

Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. By using our Site and services, you consent to the practices described in this policy.

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  1. Information We Collect

  1.1 Personal Information:

  We may collect personal information that you provide to us directly, including:

  • Contact Information: Such as name, email address, phone number, and mailing address.

  • Account Information: Including username, password, and payment details.

  • Transaction Information: Details of purchases and other transactions you make with us.

 

  1.2 Usage Data We collect information about your interactions with our Site, including:

  • Device Information: Such as IP address, browser type, and operating system.

  • Log Data: Including pages you visit, the time and date of your visit, and time spent on each page.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our Site and remember your preferences.

 

  1.3 Third-Party Sources We may receive information about you from third parties, such as social media         platforms or payment processors, if you choose to link these accounts to your profile.

 

  2. How We Use Your Information

  We use the information we collect for various purposes, including:

  • To Provide and Improve Our Services: Process orders, manage your account, and enhance user experience.

  • To Communicate with You: Send newsletters, promotional materials, and updates about your orders.

  • To Process Transactions: Handle payments and fulfill your orders.

  • To Personalize Content: Tailor advertisements and content to your interests.

  • To Conduct Research and Analytics: Understand usage patterns and improve our Site and services.

  • To Comply with Legal Obligations: Fulfill legal and regulatory requirements.

 

  3. How We Share Your Information

  We may share your information in the following circumstances:

  • With Service Providers: To perform functions on our behalf, such as payment processing, order fulfillment, and marketing.

  • With Business Partners: For joint ventures or partnerships where we may share relevant information to offer you services.

  • For Legal Reasons: To comply with legal obligations, respond to legal processes, or protect our rights and the rights of others.

  • In Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

 

  4. Data Security

  We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

  5. Your Data Protection Rights

  Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to certain legal exceptions.

  • Objection: Object to or restrict the processing of your personal data in certain circumstances.

  • Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us using the details provided below.

 

  6. Cookies and Tracking Technologies

  We use cookies and similar tracking technologies to collect and store information about your interactions with our Site. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Site.

 

  7. Links to Third-Party Sites

  Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

 

  8. Children’s Privacy

  Our Site and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

 

  9. Changes to This Privacy Policy

  We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

  10. Contact Us

  If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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