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Shipping & Returns

Shipping Policy

Processing Time

  • Order Processing: All orders are processed within 1-3 business days. Orders placed after 2 PM will be processed the next business day. Orders are not shipped or delivered on weekends or holidays.

 

Shipping Rates & Delivery Estimates

  • Standard Shipping: 4-7 business days. Shipping costs are calculated at checkout based on your location and order total. Delivery delays can occasionally occur, especially during peak shopping seasons.

 

International Shipping

  • We currently offer international shipping to select countries. Shipping costs and delivery times vary based on the destination. Customs fees, duties, and taxes are the responsibility of the customer.

 

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order directly through the carrier’s website.

 

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • Some products may have shipping restrictions due to international regulations.

 

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact our customer support team at info@ardustudios.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.

 

Returns and Exchanges

  • Please refer to our Return Policy for information on returns and exchanges.

 

Contact Us

Return Policy

14-Day Return Guarantee

  • We want you to be completely satisfied with your purchase. If for any reason you are not happy with your mobile case, you can return it within 14 days of delivery for a full refund or exchange.

 

Eligibility for Returns

  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

  • Items that show signs of use, damage, or alterations are not eligible for a refund or exchange.

  • Non-returnable items: Custom-made or personalized mobile cases are not eligible for return or exchange unless they arrive damaged or defective.

 

Return Process

  1. Request a Return: Contact our customer support team at info@ardustudios.com to initiate a return. Please include your order number and the reason for the return.

  2. Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) and instructions on where to send your item.

  3. Ship Your Return: Pack the item securely and include the Return Authorization Number inside the package. Ship it to the address provided using a trackable shipping method.

 

Refunds

  • Processing Time: Once we receive and inspect your return, we will notify you via email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item).

 

Exchanges

  • If you would like to exchange your mobile case for a different model or color, please follow the return process and place a new order for the desired item.

 

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info@ardustudios.com with photos and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

 

Return Shipping

  • You will be responsible for paying the return shipping costs unless the return is due to a defect or error on our part.

 

Contact Us

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